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Outages

Storm Cleanup Continues

We appreciate those members who have reported trees in power lines (aka hazard trees). The crews are in the process of cleaning up after the storm, and many of these trees will be cleared, but this will take time. Similar to how the outage was worked, the crews are starting …

GVEA continues power restoration work

6:40pm Update – Reminder:  If you’re still without power, we want to talk with you … person-to-person, on the phone.  Please call our Call Center at 907-452-1151.  Note: Email and Facebook are not the means of communicating at this stage of power restoration. There are 8 crews working outages throughout …

GVEA Call Center Open 24/7

If you are still without power we want to talk to you. Please call 452-1151 (not email and not Facebook).  GVEA’s Call Center will attempt to contact our members if we believe that power has been restored. These are simply courtesy calls and a means to close out an outage …

GVEA meter techs help to locate isolated outages

If you’ve seen GVEA meter techs driving through your neighborhood during the outage, be assured they’re not collecting data to generate monthly electric bills. No, that has been suspended as we work to restore power throughout our service area. The meter techs are helping to identify meters still without power. …

Progress continues throughout GVEA’s service area

7:00pm update – GVEA continues to make progress restoring power to members affected by the winter storm that hit earlier this week, and subsequently, caused the widespread power outage. Unfortunately, an estimate as to how many meters are still in the dark is not currently available. However, we can provide …

Power restored to another 1,000 meters

We continue to make headway; power was restored to another 1,000 meters overnight. This leaves approximately 1,500 meters still without power. Sixteen crews worked through the night and currently we have 18 in the field this morning. Nearly 70 linemen and field hands are working this outage which includes GVEA …

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GVEA restores power to another 500 meters

6:30pm update – Another 500 meters have had power restored today, which leaves approx. 2,500 meters still in the dark. We’re reaching that stage where the numbers start to decline as the crews work the more difficult situations. Much of this work is off road, so the crews are significantly …

GVEA’s phone system was overwhelmed this week

Due to the number of incoming calls received this week, our phone system was overwhelmed.  We realize this only added frustration to the anxiousness our members were experiencing.  We were able to make a few modifications to our phone system, which consequently allowed us to increase the number of Call Center …

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Another 1,000 meters restored

12:00pm Update – Crews continued to work throughout the night, with power being restored to another 1,000 meters. This leaves approx. 3,000 meters currently still in the dark. Eleven crews and field hands are currently working in the outlying areas and in neighborhoods throughout Fairbanks and North Pole. We’re also …

Steps to Restoring Power (Step 5)

We’ve got an excellent image that shows the steps that are taken to restore power, which is available year-round on our “Outages page” on our web site (http://gvea.com/resources/outages).  But you can go directly to this image by clicking here. Here’s further information regarding “Step 5” … For those homes that still don’t have …