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Outages

Phone Issues During Outage Probably Tied to Cell Phone Towers

GVEA conducted research into comments received from members about not being able to get through to GVEA’s phone system during the widespread outage that occurred Tuesday night. This was of significant importance to GVEA, since we were assured that the Interactive Phone Response (IVR) phone system we installed earlier this year could …

Interior experiences widespread outages

Thursday 8:12am – power has been restored to Delta. Trees falling into the powerline were the culprit. Thursday 4:40am update – we’re showing approximately 900 members out in the Delta area of Nistler Rd, Remington Rd., the Clearwater area. Crews have been dispatched. Thursday 1am update – all of Delta has …

Series of Widespread Outages Hit Interior

Over the past nine days, GVEA’s system handled three widespread outages, plus various smaller outages. At the time of each of these large outages, GVEA was purchasing power over the Intertie from utilities located in south-central Alaska. Here’s what we know: Saturday, July 9, and Thursday, July 14:  the southern end …

Update Your Phone Number With GVEA

When you call to report an outage and we have your current phone number on file, our Outage Management System recognizes your location, compares it with any known outages and alerts our staff. This enables us to dispatch a repair crew more quickly and efficiently. If we don’t have an accurate …

Track a Power Outage in Real Time

GVEA has installed a new Outage Management System (OMS). If you experience an outage, you can track the outage via GVEA’s outage map. Simply go to https://outage.gvea.com to access the outage map (or click here). The grayed area on the map indicates GVEA’s service area. If there are any outages …

Storm Cleanup Continues

We appreciate those members who have reported trees in power lines (aka hazard trees). The crews are in the process of cleaning up after the storm, and many of these trees will be cleared, but this will take time. Similar to how the outage was worked, the crews are starting …

GVEA continues power restoration work

6:40pm Update – Reminder:  If you’re still without power, we want to talk with you … person-to-person, on the phone.  Please call our Call Center at 907-452-1151.  Note: Email and Facebook are not the means of communicating at this stage of power restoration. There are 8 crews working outages throughout …

GVEA Call Center Open 24/7

If you are still without power we want to talk to you. Please call 452-1151 (not email and not Facebook).  GVEA’s Call Center will attempt to contact our members if we believe that power has been restored. These are simply courtesy calls and a means to close out an outage …

GVEA meter techs help to locate isolated outages

If you’ve seen GVEA meter techs driving through your neighborhood during the outage, be assured they’re not collecting data to generate monthly electric bills. No, that has been suspended as we work to restore power throughout our service area. The meter techs are helping to identify meters still without power. …

Progress continues throughout GVEA’s service area

7:00pm update – GVEA continues to make progress restoring power to members affected by the winter storm that hit earlier this week, and subsequently, caused the widespread power outage. Unfortunately, an estimate as to how many meters are still in the dark is not currently available. However, we can provide …