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Member Services

Customer Service Survey Begins on March 19

GVEA has hired National Rural Electric Cooperative Association’s (NRECA) Market Research Services to conduct a brief phone survey of GVEA’s members. The confidential survey will be focused on customer service and should only take a few minutes of your time. The survey will begin on Monday, March 19. It’s anticipated that the survey will be …

GVEA’s Lobbies to Close Early on Fri, Mar 30

GVEA’s Member Service Lobbies will close early on Friday, March 30, 2018, for administrative purposes. Here’s the office closure schedule: Delta Junction Office:  closes at 1pm Nenana Office:  closes at 2:30pm Fairbanks Office:  closes at 3:30pm We apologize for any inconvenience this may cause. GVEA provides access to your account 24/7. If …

Capital Credit Refunds Total $7.2 Million

At the November 20, 2017, GVEA Board meeting, the decision was made to retire all capital credits from 1992 plus 25 percent from 2016, which totals $7.2 million. All refunds will be distributed by the end of December 2017. Why is a portion of the 2016 capital credits being refunded? This …

Survey on Renewable Energy Begins on Nov 6

GVEA has hired National Rural Electric Cooperative Association’s (NRECA) Market Research Services to conduct a brief phone survey of GVEA’s members. The confidential survey will be focused on renewable energy and should only take a few minutes of your time. The survey will begin on Monday, Nov. 6. It’s anticipated that the survey will be completed …

Customer Service Survey Begins on Sept 25

GVEA has hired National Rural Electric Cooperative Association’s (NRECA) Market Research Services to conduct a brief phone survey of GVEA’s members. The confidential survey will be focused on customer service and should only take a few minutes of your time. The survey will begin on Monday, Sept. 25. It’s anticipated that the survey will be …

GVEA’s Billing Days-of-Service Variations

A member recently inquired about the variations in the days of service on their billing statement. This is a fairly common question that the Member Service Reps answer; therefore, a standard explanation has been drafted. Here is that explanation: Variation in days of service (DOS) on the bill are due to weekends …

GVEA Offices Close Early on Thurs, June 22

GVEA’s offices will close early on Thursday, June 22, 2017, for administrative purposes. Here’s the office closure schedule: Delta Junction Office:  closes at noon Nenana Office:  closes at 1:30pm Fairbanks Office:  closes at 3:00pm GVEA provides access to your account 24/7. If you need to make a payment, consider using …

Customer Service Survey to be Conducted

GVEA has hired National Rural Electric Cooperative Association’s (NRECA) Market Research Services to conduct a brief phone survey of GVEA’s members. The confidential survey will be focused on customer service and should only take a few minutes of your time. The survey will begin on Monday, May 15 and will be …

Winter Storm Warning Issued for Interior AK

The various news agencies are all reporting a winter storm is heading towards the Interior of Alaska. The reports indicate that we should expect 6 to 12 inches of snow, accompanied with strong winds at the higher elevations. To read the Fairbanks Daily News-Miner’s Article on this storm, click here. GVEA has …