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Member Services

Does GVEA Owe You Money?

GVEA has unclaimed capital credits for the years 1988 and earlier Golden Valley Electric Assn. is seeking members who have unclaimed capital credits for 1988 or earlier. One of the advantages of being a member of a not-for-profit electric cooperative is you have a stake in the financial success of the co-op …

Customer Service Survey Begins on March 19

GVEA has hired National Rural Electric Cooperative Association’s (NRECA) Market Research Services to conduct a brief phone survey of GVEA’s members. The confidential survey will be focused on customer service and should only take a few minutes of your time. The survey will begin on Monday, March 19. It’s anticipated that the survey will be …

GVEA’s Lobbies to Close Early on Fri, Mar 30

GVEA’s Member Service Lobbies will close early on Friday, March 30, 2018, for administrative purposes. Here’s the office closure schedule: Delta Junction Office:  closes at 1pm Nenana Office:  closes at 2:30pm Fairbanks Office:  closes at 3:30pm We apologize for any inconvenience this may cause. GVEA provides access to your account 24/7. If …

Capital Credit Refunds Total $7.2 Million

At the November 20, 2017, GVEA Board meeting, the decision was made to retire all capital credits from 1992 plus 25 percent from 2016, which totals $7.2 million. All refunds will be distributed by the end of December 2017. Why is a portion of the 2016 capital credits being refunded? This …

Survey on Renewable Energy Begins on Nov 6

GVEA has hired National Rural Electric Cooperative Association’s (NRECA) Market Research Services to conduct a brief phone survey of GVEA’s members. The confidential survey will be focused on renewable energy and should only take a few minutes of your time. The survey will begin on Monday, Nov. 6. It’s anticipated that the survey will be completed …

Customer Service Survey Begins on Sept 25

GVEA has hired National Rural Electric Cooperative Association’s (NRECA) Market Research Services to conduct a brief phone survey of GVEA’s members. The confidential survey will be focused on customer service and should only take a few minutes of your time. The survey will begin on Monday, Sept. 25. It’s anticipated that the survey will be …

GVEA’s Billing Days-of-Service Variations

A member recently inquired about the variations in the days of service on their billing statement. This is a fairly common question that the Member Service Reps answer; therefore, a standard explanation has been drafted. Here is that explanation: Variation in days of service (DOS) on the bill are due to weekends …

GVEA Offices Close Early on Thurs, June 22

GVEA’s offices will close early on Thursday, June 22, 2017, for administrative purposes. Here’s the office closure schedule: Delta Junction Office:  closes at noon Nenana Office:  closes at 1:30pm Fairbanks Office:  closes at 3:00pm GVEA provides access to your account 24/7. If you need to make a payment, consider using …

Customer Service Survey to be Conducted

GVEA has hired National Rural Electric Cooperative Association’s (NRECA) Market Research Services to conduct a brief phone survey of GVEA’s members. The confidential survey will be focused on customer service and should only take a few minutes of your time. The survey will begin on Monday, May 15 and will be …