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Member Services

GVEA’s Billing Days-of-Service Variations

A member recently inquired about the variations in the days of service on their billing statement. This is a fairly common question that the Member Service Reps answer; therefore, a standard explanation has been drafted. Here is that explanation: Variation in days of service (DOS) on the bill are due to weekends …

GVEA Offices Close Early on Thurs, June 22

GVEA’s offices will close early on Thursday, June 22, 2017, for administrative purposes. Here’s the office closure schedule: Delta Junction Office:  closes at noon Nenana Office:  closes at 1:30pm Fairbanks Office:  closes at 3:00pm GVEA provides access to your account 24/7. If you need to make a payment, consider using …

Customer Service Survey to be Conducted

GVEA has hired National Rural Electric Cooperative Association’s (NRECA) Market Research Services to conduct a brief phone survey of GVEA’s members. The confidential survey will be focused on customer service and should only take a few minutes of your time. The survey will begin on Monday, May 15 and will be …

Winter Storm Warning Issued for Interior AK

The various news agencies are all reporting a winter storm is heading towards the Interior of Alaska. The reports indicate that we should expect 6 to 12 inches of snow, accompanied with strong winds at the higher elevations. To read the Fairbanks Daily News-Miner’s Article on this storm, click here. GVEA has …

GVEA Board Approves $6 Million in Capital Credits Refunds

In the November edition of the Ruralite magazine, there’s a one-page article (page 4)  that explains what capital credits are. Unfortunately, when the printing deadline rolled around, we didn’t know what the anticipated 2016 capital credits disbursement would be. Therefore, the article was “generic” in nature.  Click here to read that one-page …

Phone Issues During Outage Probably Tied to Cell Phone Towers

GVEA conducted research into comments received from members about not being able to get through to GVEA’s phone system during the widespread outage that occurred Tuesday night. This was of significant importance to GVEA, since we were assured that the Interactive Phone Response (IVR) phone system we installed earlier this year could …

Interior experiences widespread outages

Thursday 8:12am – power has been restored to Delta. Trees falling into the powerline were the culprit. Thursday 4:40am update – we’re showing approximately 900 members out in the Delta area of Nistler Rd, Remington Rd., the Clearwater area. Crews have been dispatched. Thursday 1am update – all of Delta has …

Series of Widespread Outages Hit Interior

Over the past nine days, GVEA’s system handled three widespread outages, plus various smaller outages. At the time of each of these large outages, GVEA was purchasing power over the Intertie from utilities located in south-central Alaska. Here’s what we know: Saturday, July 9, and Thursday, July 14:  the southern end …

Update Your Phone Number With GVEA

When you call to report an outage and we have your current phone number on file, our Outage Management System recognizes your location, compares it with any known outages and alerts our staff. This enables us to dispatch a repair crew more quickly and efficiently. If we don’t have an accurate …