Currently browsing category

IVR

Phone Issues During Outage Probably Tied to Cell Phone Towers

GVEA conducted research into comments received from members about not being able to get through to GVEA’s phone system during the widespread outage that occurred Tuesday night. This was of significant importance to GVEA, since we were assured that the Interactive Phone Response (IVR) phone system we installed earlier this year could …

Series of Widespread Outages Hit Interior

Over the past nine days, GVEA’s system handled three widespread outages, plus various smaller outages. At the time of each of these large outages, GVEA was purchasing power over the Intertie from utilities located in south-central Alaska. Here’s what we know: Saturday, July 9, and Thursday, July 14:  the southern end …

Update Your Phone Number With GVEA

When you call to report an outage and we have your current phone number on file, our Outage Management System recognizes your location, compares it with any known outages and alerts our staff. This enables us to dispatch a repair crew more quickly and efficiently. If we don’t have an accurate …

Track a Power Outage in Real Time

GVEA has installed a new Outage Management System (OMS). If you experience an outage, you can track the outage via GVEA’s outage map. Simply go to https://outage.gvea.com to access the outage map (or click here). The grayed area on the map indicates GVEA’s service area. If there are any outages …

New Phone System Coming Soon

GVEA is making strides to provide enhanced customer service to our members. The first step for these enhancements has to do with the phone system, which will provide a new menu to incoming callers. The changes to the phone system will setup GVEA for the next two enhancements: Interactive Voice …