6:40pm Update –
Reminder: If you’re still without power, we want to talk with you … person-to-person, on the phone. Please call our Call Center at 907-452-1151. Note: Email and Facebook are not the means of communicating at this stage of power restoration.
There are 8 crews working outages throughout Fairbanks, North Pole and Nenana, and they’ll continue throughout the night.
One crew is dedicated to handling disconnects/reconnects at homes where repairs are needed to their service entrance equipment, as well as small repair jobs. (Note: Step 5 on the “Steps to Power Restoration” graphic. Click here to see graphic.)
The remaining crews are working in areas where a majority of the power was restored, but where small clusters of meters remain without power.
If your neighbors have power and you don’t (and everything otherwise looks okay), you may want to reset your main breaker, which is located at your meter.
If the linemen need to shutoff the power for safety purposes, to remove a tree or make repairs, you may experience short outages. Please consider leaving sensitive equipment unplugged during this power-restoration period.
Our Call Center (907-452-1151) remains open 24/7. GVEA’s Call Center will attempt to contact our members if we believe that power has been restored. These are simply courtesy calls and a means to close out an outage ticket within our Outage Management System. Since the Call Center is manned 24/7, be aware that these calls can be made anytime during the day, even in the middle of the night.
FYI … The monitoring of firstname.lastname@example.org has transitioned to business-hours monitoring (i.e. M-F, 8am-5pm), rather than 24/7. Therefore, the best means of communication regarding isolated outages is calling into the Call Center (907-452-1151), which is manned 24/7.
Ways you can assist GVEA:
- Please keep porch lights on, since that will provide quick confirmation to the crews that power has been restored.
- Stay away from downed power lines.
- Do not attempt to cut trees out of power lines, since they may be energized.
We appreciate your patience, as we work to restore power. The next update is scheduled to go out Monday morning.