A member recently inquired about the variations in the days of service on their billing statement. This is a fairly common question that the Member Service Reps answer; therefore, a standard explanation has been drafted. Here is that explanation:
Variation in days of service (DOS) on the bill are due to weekends and holidays, along with the number of days in any given month. For example, if GVEA normally reads a meter on the 10th of each month and that day falls on a weekend or holiday, the read will be rescheduled to the next work day.
This same methodology applies to the due date as well. Once billed, each member has 25 days to make a payment. If the due date falls on a weekend or holiday, the due date is extended to the next work day. This potentially makes the average bill’s due date fluctuate approximately one to four days on a monthly basis.
Regardless when the bill is issued, no member will have more than 12 bills issued in any given year.
GVEA also offers residential members two billing plans when they’re considering and planning out their budget:
- Rolling Average Billing
- Levelized Budget Billing
More info is available by visiting: http://gvea.com/rates/payments